LePal Privacy Policy

Effective Date: July, 2024

Welcome to LePal, your dedicated AI-powered gamified mental health app for Gen Z. Your privacy and security are of the utmost importance to us. This page informs you of our policies regarding the collection, use, and disclosure of your personal information when you use our App and service. This privacy policy (the “LePal Privacy Policy”) aims to fulfill our obligation toward your right to be informed. We use your data to provide, improve and personalize the service. We will not use or share your data with anyone except as described in this Privacy Policy. We align our data protection practices with the key principles prescribed by the General Data Protection Regulation (GDPR) , U.S. Food and Drug Administration (FDA), U.S. Federal Trade Commission (FTC), and other Data Protection Laws (as defined below).

This Privacy Policy applies when you use our Services. Please read it before using our Services. If you do not want LePal to collect, store, use, or share your personal information in the ways described in this Privacy Policy, you may not use our App or Services.

1. Information We Collect

• Personal Information: includes name, age, gender, profile information (such as profile photo), contact details, and any other information you provide during registration.
• Health Information: Conversation data (chat message with Spirit, health information you disclose during coach or CBT section, clinical self-assessments and scores, wellness data) you disclose during your usage of our app.
• Technical Information: Usage data, device identifiers, IP addresses, and other technical information are automatically collected by our system.

2. How We Use Your Information

• Service Provision: We collect and save those data in your profile, to know you better and deliver personalized mental health support and AI chat services.
• Improvement: We collect and analysis anonymized and de-identified data to enhance our platform’s functionalities and user experience.
• Compliance and Safety: We might use your information to comply with legal requirements and protect your safety.

3. Data Sharing and Disclosure

• Legal Requirements: We may disclose information if required by law or if it’s necessary to prevent harm.
• With Consent: We may share information for other purposes with your explicit consent.

4. Data Security

• We employ robust security measures to protect your data from unauthorized access, alteration, or destruction. These include encryption, firewalls, and secure server hosting.

5. Your Rights and Choices

• Access and Correction: You can review and update your personal information at any time.
• Deletion: You can request the deletion of your data, subject to certain legal conditions.
• Opt-Out: You can opt out of newsletters and other non-essential communications.

6. Data Retention

• We retain your personal information for as long as necessary to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. International Transfers

• Your information may be stored and processed in any country where we have facilities or service providers, and by using our service, you consent to the transfer of information to countries outside of your country of residence.

8. Changes to This Policy

• We may update this privacy policy from time to time. The most current version will always be posted on our platform. We will notify you of significant changes through our platform or other means, such as email.

9. Contact Us

• If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at [email protected].

10. Children

• Our Services are not intended for minors under the age of 18. We do not knowingly collect or solicit personal information from minors under the age of 18. If you are a minor under the age of 18, please do not attempt to use our Services, register an account with us, or send any personal information to us.

If you believe that a minor under the age of 18 has provided personal information to us or is otherwise using our Services, please let us know immediately at [email protected] and we will seek to delete this information and revoke access as quickly as possible.

11. Acknowledgment

• By using LePal, you acknowledge that you have read, understood, and agreed to this Privacy Policy.